Patient Information

Patient Information

Patients are our priority.

At Rehabilitation Hospital of the Northwest, we are passionate about patient care. We consider it a privilege to be able to provide services to our patients and their family members. We are committed to providing the highest level of care available, and never take our responsibility to our patients for granted.

We strive to create healing and nurturing environments for our patients that not only meet their medical needs, but address their emotional and social needs as well. We believe that this comprehensive approach can help our patients recover more fully – allowing them to return home with the highest level of independence possible, and helping to minimize any return hospital visits.

Your Hospital Stay
When you are admitted to Rehabilitation Hospital of the Northwest, a team of healthcare professionals will work with you and your family members to ensure that you reach the highest level of recovery possible.

During your stay, if there is anything we can do to make your visit more conducive to your healing process – or if you have a question or concern – we encourage you to talk to any member of your medical team or the management staff.

In addition, after you leave, you may receive a survey in the mail with questions about your hospital experience. If you receive one of these surveys, we ask that you please complete it so we may continue to improve our patients’ experiences. All your responses are compiled by a company independent of the hospital, ensuring that your responses will remain confidential.

Leaving the Hospital
As we plan for your discharge from the hospital, you and your family members will be an integral part of the process. We want you to be confident and knowledgeable when you leave. Beginning with the time you are admitted, your case manager will provide you with options and explain guidelines regarding insurance coverage. When you are discharged, a summary report of your health care will be sent to your physician and other health care professionals as requested. Most importantly, your case manager will be sure that you and your family receive the education – and if necessary – additional healthcare support to continue your recovery.

Other Hospital Information
Below is additional hospital information to help make your stay as comfortable as possible for you and your visiting family members:

Getting to Rehabilitation Hospital of the Northwest
The hospital is located at 3372 East Jenalan Ave in Post Falls. East/West on I-90: Exit 7-Left on Hiway 41*Left on Mullan Road*Left on Cecil Road* Left on Jenalan Ave* Facility is on the right.  Click here to view map.

Parking is conveniently located in the front of the hospital with handicapped accessible driveway.

Every patient room has its own phone with a dedicated phone number. You may share this phone number with family and friends so you can receive incoming calls during your hospital stay. If you wish to call outside the hospital from the phone, you can make local calls by dialing “9” first.

Cell Phones
Cell phones are permitted in the hospital, however, please be considerate of patients and others around you when making a call.

The hospital provides free wireless Internet access to patients and their visitors. You and your family members may access the Wi-Fi through your personal tablets, computers, and other devices.

The television in your room has access to the cable network. A listing of cable channels is available in your room.

You may bring your own comfortable clothing and shoes to wear during your hospital stay. Hospital gowns will be provided if you choose not to do so.

Your meals will be provided in the cafeteria. Family members and guests are invited to purchase meals from our cafeteria and join you during meal times.

Cafeteria Hours:

Breakfast: 7:30 a.m. – 8:30 a.m.   Lunch: 11:30 p.m. – 1:30 p.m.   Patient Lunch: 12:00 p.m. – 1:00 p.m. Dinner: 5:00 p.m. – 6:30 p.m.

Please note that for our patients’ safety, we have modified our visiting hours and procedures. Please contact us to confirm our current visitor practices.

Belongings and Valuables
You are responsible for your personal belongings. It’s best not to keep any valuable items in your room. Also, you are responsible for any removable dental devices or hearing aids. Please keep them in a safe place. It’s not recommended that you leave them on your meal tray, in bed linens or under pillows.

Bill Payment
You may click below to pay your bill online.