Meet Our Leaders

Rehabilitation Hospital of the Northwest is led by a team of highly experienced healthcare professionals who are passionate about providing the highest level of care available to the hospital’s patients.

We invite you to learn more about us below:

Meet Our Leaders

David Cox, Chief Executive Officer
Dave has over 25 years of experience in post-acute care and rehabilitation and spent over 15 years as an occupational therapist specializing in spinal cord injury. Dave worked as a Director of Rehabilitation with St. Luke’s Rehabilitation Institute and as the Executive Director at Touchmark Retirement Community in Spokane, WA. This is Dave’s second tour with RHN, as he served as the hospital’s CEO from 2013 -2017. Dave and his wife are raising their twin children Stephan and Catherine in Spokane, WA. They both enjoy spending time outdoors and escaping to North Idaho whenever possible.


Nicole Rostron, Director of Nursing
Nicole’s love of caring for people is evident in her actions every day as she leads the nursing management of our hospital.

Nicole has held numerous management and leadership positions as a registered nurse, most recently serving as nurse manager at a rehabilitation hospital in Arizona before coming to Rehabilitation Hospital of the Northwest. She also has served as a charge nurse in a mixed medical-surgical-telemetry and progressive care unit, as well as inpatient rehabilitation and in-home settings.

Nicole earned a bachelor’s degree in nursing from Grand Canyon University in Phoenix, Arizona, and an associate’s degree in nursing and science from Pima Community College in Tucson, Arizona. In addition, she is certified in neuroscience nursing.

Nicole has been an expert lecturer and speaker at the Association of Rehabilitation Nurses National Conference. She is the member of the Association of Rehabilitation Nurses, the American Association of Neuroscience Nurses, and Sigma Theta Tau, an Honor Society of Nurses.

A North Idaho native, Nicole grew up in the Moscow/Pullman area. She has lived in Tucson, Ariz., Florida, Washington, and Melbourne, Australia.  Nicole is a busy mom with four children.  When she isn’t working or parenting, she loves to swim and read just about anything.


Ashley Bertagnole, Director of Patient Outcomes
Ashley enjoys helping patients progress to their highest abilities possible. Ashley has 10 years of experience as a physical therapist in both outpatient and inpatient settings, specializing in patients who have had a stroke. Ashley values the opportunity to work with the case management team and interdisciplinary team daily to help coordinate and plan the necessary discharge services for all patients. Ashley’s primary goal is to have the best outcome for each patient and their family while at the rehab hospital.

Ashley earned a bachelor’s degree in natural sciences and a doctorate in physical therapy from Daemen College in Buffalo, NY. She currently is Neuro-IFRAH certified.

When Ashley isn’t working, she enjoys short, fun runs, camping, traveling, knitting, and spending time with family and friends.


Candice Frank, PT, DPT, Director of Therapy Operations
Candice enjoys working in the acute inpatient rehabilitation setting because she can see the difference intense, coordinated therapy can make for patients in a short amount of time. Candice also enjoys inpatient rehabilitation because she gets the opportunity to get to know the patients and their families and develop relationships with them. Candice and her team are our patients’ best motivators and cheerleaders.

Candice received her undergraduate degree from the College of Idaho in Caldwell, ID, majoring in biology and psychology. She attended graduate school at Franklin Pierce University in Arizona. Candice has been a traveling PT for four years and worked in different levels of care including acute care, skilled nursing, and acute inpatient rehabilitation.

When Candice is not working, she enjoys traveling and doing missionary work abroad. She enjoys hiking with her golden retriever and new puppy around Coeur d’ Alene as well as spending time with family and friends.


Lindsay Childs, Pharm D, Director of Pharmacy
Lindsay enjoys working at Rehabilitation Hospital of the Northwest because she loves the multidisciplinary team approach to medicine that RHN has to offer. Lindsay appreciates the team approach to tailoring medication regimens for each patient that are medically appropriate and cost-effective for the patient at discharge. Lindsay also enjoys educating patients throughout their stay and at discharge about their medications.

Lindsay received her Doctor of Pharmacy at Rutgers, The State University of New Jersey, and did her residency at The Medical College of Georgia. Lindsay and her family moved from Thomasville, GA, but grew up in Soda Springs, ID. They have been back in Idaho since October 2018. Her previous work experience includes being the Pharmacy Clinical Coordinator for Trinity Hospital of Augusta, in Augusta, GA, and the Director of Pharmacy at Archbold Memorial Hospital, in Thomasville, GA.

When Lindsay is not at work, she enjoys being outdoors with her husband and two boys, golfing, and playing the piano.


Travis Mendy, Director of Plant Operations
As a life-long resident of Northern Idaho, Travis has been a part of Ernest Health for over nine years as a maintenance mechanic. Travis also brings nine years of experience in Information and Technology, as well as over 15 years of janitorial and EVS.

Travis is an active member of the community and coaches youth sports. He loves the summer but enjoys wintertime activities.

His hobbies include playing sports, riding ATVs, road trips with the family and being an amazing single father to his two sons.


Jaclyn Andrews, MSN, RN, Director of Clinical Compliance
Jaclyn wanted to become a nurse to make a difference in people’s lives. Nursing offers an endless opportunity for learning. Jaclyn is a strong advocate in education and learning to do a job well.

Jaclyn started her career journey as a certified nurse’s assistant, went on to nursing school, and graduated in December 2013 with a Bachelor of Science in Nursing. She conferred her Masters of Science in Nursing Leadership and Education in December 2017. Jaclyn participated in the St. Mary’s New Graduate Program, and had been an RN within St. Mary’s Hospital in Colorado for a little over 5 years before relocating to northern Idaho in 2018. She worked in the Intensive Care Unit, Cardiovascular ICU, Neuro/Trauma/Stroke Unit, Telemetry, and Float Pool. Further on in her career, she became the Nursing Educator, Compliance, and Infection Control Specialist over Rehabilitation, Ortho-Spine, and Neuro/Trauma/Stroke unit. She also had a wonderful experience as an instructor in nursing studies for Colorado Mesa University.

Jaclyn is involved in the North Idaho Prevention Coalition. She is a member of the Association for Professionals in Infection Control and Epidemiology, and Sigma Theta Tau, an Honor Society of Nurses.

She is married to a respiratory therapist. They have 3 children and enjoy taking advantage of nature every chance they get. You may see them boating or camping throughout the year.


Brian Edwards, Director of Human Resources
Brian is responsible for the overall administration and evaluation of the Human Resources department at both hospitals. 

With more than 17 years of experience, Edwards has held numerous management and leadership positions in human resources, most recently serving as Human Resource and Safety Manager at WEAR-TEK in Spokane. He has also served as a human resources, benefits, and payroll manager at Kootenai Health Medical Center in Coeur d’Alene.

Edwards earned a bachelor’s degree in economics from Eastern Washington University in Cheney, Wash.

Brian and his wife Beth have two grown children and when he’s not at the hospital he relishes time with them and extended family enjoying the many outdoor activities North Idaho has to offer.


Heidi Frazier, Director of Marketing and Business Development
Heidi has been working in the Pacific Northwest Region in the healthcare marketing arena for 19 years. The last half of her career has been in the hospital/inpatient setting. Heidi appreciates the opportunity to educate and advocate for excellent patient services and care. She also enjoys growing service lines and coordinating access to care.

Growing up in a military family, Heidi has enjoyed calling Idaho her home for the last 25 years. She graduated from the University of Idaho with a BS in Food and Nutrition. When Heidi is not working she enjoys being with her family, cheering her kids on, and playing in the outdoors.