Meet Our Leaders

Rehabilitation Hospital of the Northwest is led by a team of highly experienced healthcare professionals who are passionate about providing the highest level of care available to the hospital’s patients.

We invite you to learn more about us below:

Meet Our Leaders

Jennie Pipoly, Chief Executive Officer
Jennie embraces the hospital’s philosophy that patients come first. She enjoys getting to know patients and their families, and strongly believes that when your priority remains on the patients, success will follow.

Jennie possesses more than 15 years of healthcare experience in short-term acute care hospitals, critical access hospitals, and medical clinics. She is committed to providing excellent leadership and is responsible for the overall management of the hospital.

A certified public accountant, Jennie earned a bachelor’s degree in business administration with a concentration in accounting, and a master’s degree in business administration from the University of Alaska in Fairbanks, Alaska.  She is a past Healthcare Financial Management Association (HFMA) Idaho Chapter President, earning the distinguished “Most Improved Chapter” award in 2012 during her term. She also is a 2011 graduate from the Coeur d’ Alene Leadership program.

When Jennie is not working, she enjoys spending time with her husband and three daughters. Having grown up in Northern Idaho and Alaska, she enjoys the outdoors — especially camping and fishing. She is actively learning how to fly fish and is an enthusiastic spectator of her daughters’ softball, gymnastics, and school activities.


Dr. Jeremy Kokkonen, D.O., Medical Director
An osteopathic physician, Dr. Kokkonen uses a whole-person approach in treating patients whose lives have been affected by disabilities.

Dr. Kokkonen has received extensive training in osteopathic medicine, physical medicine and rehabilitation, and interventional and medical pain management. He holds a special interest in strokes and spinal cord injuries.

A Brigham Young University graduate, Dr. Kokkonen attended medical school at A.T. Still University/Kirksville College of Osteopathic Medicine in Kirksville, Mo. He then continued with residencies at Valley Hospital Medical Center in Las Vegas and served as chief resident in physical medicine and rehabilitation at the University of Texas Southwestern Medical Center in Dallas. He completed a fellowship in interventional and pain management at Nexus Pain Care in Provo, Utah.

He is involved in numerous professional, educational, and community volunteer activities, including the American Osteopathic Association, American Society of Interventional Pain Physicians, and the American Academy of Physical Medicine and Rehabilitation.

Dr. Kokkonen resides in Post Falls with his wife and has two daughters. When not working, he enjoys fly fishing, snowboarding, and traveling.


Nicole Rostron, Director of Nursing
Nicole’s love of caring for people is evident in her actions every day as she leads the nursing management of our hospital.

Nicole has held numerous management and leadership positions as a registered nurse, most recently serving as nurse manager at a rehabilitation hospital in Arizona before coming to Rehabilitation Hospital of the Northwest. She also has served as a charge nurse in a mixed medical-surgical-telemetry and progressive care unit, as well as inpatient rehabilitation and in-home settings.

Nicole earned a bachelor’s degree in nursing from Grand Canyon University in Phoenix, Arizona, and an associate’s degree in nursing and science from Pima Community College in Tucson, Arizona. In addition, she is certified in neuroscience nursing.

Nicole has been an expert lecturer and speaker at the Association of Rehabilitation Nurses National Conference. She is the member of the Association of Rehabilitation Nurses, the American Association of Neuroscience Nurses, and Sigma Theta Tau, an Honor Society of Nurses.

A North Idaho native, Nicole grew up in the Moscow/Pullman area. She has lived in Tucson, Ariz., Florida, Washington, and Melbourne, Australia.  Nicole is a busy mom with four children.  When she isn’t working or parenting, she loves to swim and read just about anything.


Ashley Bertagnole, Director of Patient Outcomes & Director of Therapy Operations
Ashley enjoys helping patients progress to their highest abilities possible. Ashley has 10 years of experience as a physical therapist in both outpatient and inpatient settings, specializing in patients who have had a stroke. Ashley values the opportunity to work with the case management team and interdisciplinary team daily to help coordinate and plan the necessary discharge services for all patients. Ashley’s primary goal is to have the best outcome for each patient and their family while at the rehab hospital.

Ashley earned a bachelor’s degree in natural sciences and a doctorate in physical therapy from Daemen College in Buffalo, NY. She currently is Neuro-IFRAH certified.

When Ashley isn’t working, she enjoys short, fun runs, camping, traveling, knitting, and spending time with family and friends.


Travis Mendy, Director of Plant Operations
As a life-long resident of Northern Idaho, Travis has been a part of Ernest Health for over nine years as a maintenance mechanic. Travis also brings nine years of experience in Information and Technology, as well as over 15 years of janitorial and EVS.

Travis is an active member of the community and coaches youth sports. He loves the summer but enjoys wintertime activities.

His hobbies include playing sports, riding ATVs, road trips with the family and being an amazing single father to his two sons.


Jaclyn Andrews, MSN, RN, Director of Clinical Compliance
Jaclyn wanted to become a nurse to make a difference in people’s lives. Nursing offers an endless opportunity for learning. Jaclyn is a strong advocate in education and learning to do a job well.

Jaclyn started her career journey as a certified nurse’s assistant, went on to nursing school, and graduated in December 2013 with a Bachelor of Science in Nursing. She conferred her Masters of Science in Nursing Leadership and Education in December 2017. Jaclyn participated in the St. Mary’s New Graduate Program, and had been an RN within St. Mary’s Hospital in Colorado for a little over 5 years before relocating to northern Idaho in 2018. She worked in the Intensive Care Unit, Cardiovascular ICU, Neuro/Trauma/Stroke Unit, Telemetry, and Float Pool. Further on in her career, she became the Nursing Educator, Compliance, and Infection Control Specialist over Rehabilitation, Ortho-Spine, and Neuro/Trauma/Stroke unit. She also had a wonderful experience as an instructor in nursing studies for Colorado Mesa University.

Jaclyn is involved in the North Idaho Prevention Coalition. She is a member of the Association for Professionals in Infection Control and Epidemiology, and Sigma Theta Tau, an Honor Society of Nurses.

She is married to a respiratory therapist. They have 3 children and enjoy taking advantage of nature every chance they get. You may see them boating or camping throughout the year.


Brian Edwards, Director of Human Resources
Brian is responsible for the overall administration and evaluation of the Human Resources department at both hospitals. 

With more than 17 years of experience, Edwards has held numerous management and leadership positions in human resources, most recently serving as Human Resource and Safety Manager at WEAR-TEK in Spokane. He has also served as a human resources, benefits, and payroll manager at Kootenai Health Medical Center in Coeur d’Alene.

Edwards earned a bachelor’s degree in economics from Eastern Washington University in Cheney, Wash.

Brian and his wife Beth have two grown children and when he’s not at the hospital he relishes time with them and extended family enjoying the many outdoor activities North Idaho has to offer.


Heidi Frazier, Director of Marketing and Business Development
Heidi has been working in the Pacific Northwest Region in the healthcare marketing arena for 19 years. The last half of her career has been in the hospital/inpatient setting. Heidi appreciates the opportunity to educate and advocate for excellent patient services and care. She also enjoys growing service lines and coordinating access to care.

Growing up in a military family, Heidi has enjoyed calling Idaho her home for the last 25 years. She graduated from the University of Idaho with a BS in Food and Nutrition. When Heidi is not working she enjoys being with her family, cheering her kids on, and playing in the outdoors.